Preguntas frecuentes

The fault name

Over temperature 

Fault information

Troubleshooting and illustration

1.The temperature is over 90 degrees.

2.Wait for the temperature to drop before recharging at restart

The fault name

Lightning protection fault

Fault information

Troubleshooting and illustration

1. Check whether the two wires are secure. 

2.Insert in the correct position. 

The fault name

The address of the meter is wrong

Fault information

Troubleshooting and illustration

1.Enter the correct 16-bit meter address. 

2.Add 1 to the address at the end of the B gun meter.

The fault name

Door opened

Fault information

Troubleshooting and illustration

Close the front and back door

The fault name

 Emergency stop press

Fault information

Troubleshooting and illustration

1.Find the red emergency stop button. 

2.The emergency stop fault is removed by clockwise rotation.

The fault name

Door  opened

Fault code

118

Number of flashing red lights

14

Troubleshooting and illustration

1. This function is for charging piles with door switch.

2.  Close the charging pile door and the fault will be removed.

3. If the above operation fails, replace the micro switch.

The fault name

PEN  Fault

Fault code

116

Number of flashing red lights

12

Troubleshooting and illustration

1. Check whether the inlet line N wire is loose, and fix it if it is loose

2. There should be no voltage between PE and N.

3. If there is a voltage, the null line is charged.

4. Check the incoming line until the voltage is normal.